Shipping & Delivery

Shipping rates & delivery time to all countries within EU:
FAST DELIVERY PRODUCTS:
Transport – Free.

Standard delivery time: 2-7 days

ALL OTHER PRODUCTS:
Transport – Free.

Standard delivery time: 4-6 weeks.
 
Shipping rates & delivery time WORLDWIDE:

Transport – Upon request.

Standard delivery time:  Depending on your country.

Packages are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs. Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which Jensen Store cannot accept liability.
PLEASE NOTE: All orders within EU will include 21% VAT. The 21% VAT will be deducted on international orders (outside EU).
 
Order status:
The tracking number for your shipment will be included in the invoice email once the order is shipped.
Or please contact order@jensenstore.com and include your order # as a reference.
Please note that we are unable to remove old beds & mattresses.
 
RETURNS AND REFUNDS
We accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused and in its original packaging.
We will refund the full amount of the returned products, except the cost of the return shipping.
Returns that are damaged, soiled or altered will not be accepted.
As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items.
Please note that it can take up to 10 business days for the refund to appear in your account.